Terms & Conditions

All products in this store are listed in Canadian Dollars (CAD)

SHIPPING
We use Expedited Canada Post for delivery and charge a flat shipping rate of $12 for delivery within Canada.

If your order is over $100 before taxes, shipping is free.

RETURN & REFUND POLICY
At vape4change, customer satisfaction is our main priority. We will work with you to ensure that we are meeting your expectations. However, because we deal with a variety of suppliers from around the world and carry a wide range of products, we have adopted a general Return Policy for all our products. All our products, and every sale is subject to this Return Policy and its relevant terms, unless otherwise stated.

General Policy
Products may be returned within 30-days of purchase provided they are unused, and sealed in their original manufacturer’s packaging and accompanied with a receipt. These terms apply to purchases made in-store and online. If a product is defective it may be returned with the original receipt.

Products in accordance with the above terms above must be returned within 30 days of receipt. The 30 day period starts immediately for in-store purchases, and when the package is received if purchased online.

Online products must be mailed to vape4change at the customer’s expense. If the product is found to be defective, a replacement will be sent, or a refund/store credit if unavailable. If the product is not found to be defective, it will be shipped back (at the customer’s request and expense).

The mailing address for returns is as follows:

Vape4change
4943 Dundas Street West, Etobicoke Ontario
M9A 1B6

If, during the return process, we find that your device or product has become defective due to user error, neglect or accidental damage such as water or impact, we will be unable to accept the product for return.

Should your product malfunction, or become defective after 30 days, please contact us via email or visit our location for technical support. Our staff will do their best to get your device up and running.

PAYMENT OPTIONS
Visa, American Express, Master Card and Electronic Money Transfers.

Electronic Money Transfers can be sent to info@vape4change.ca

Set the security question to “what is the name of the store?”

Set the security answer to: vape4change